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Privacy policy

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Effective Date: 1 July 2026

Legal Entity: HAVEN OF THREADS READYMADE GARMENTS CO. L.L.C., a limited liability company registered in Dubai, United Arab Emirates.

Trading Name (DBA): HAVN — our customer-facing brand through which we sell readymade garments and fashion products online at havnme.com.

Registered Office: Office B-91, Abu Hail Building, Plot 2130-0, Abu Hail, Dubai, United Arab Emirates.

This Privacy Policy explains how HAVEN OF THREADS READYMADE GARMENTS CO. L.L.C. (trading as HAVN) collects, uses, stores, and protects your personal information when you visit our website, place orders, or interact with our services. We are committed to protecting your privacy in accordance with applicable laws in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL).

1. Information we collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

b. Payment Information

Payments are processed securely through Stripe, our third-party payment processor. We do not store your full card details on our servers. Stripe may collect and process payment information in accordance with its own privacy policy and PCI-DSS security standards. We receive only limited transaction details necessary to fulfil your order (such as payment status and last four digits of your card).

c. Non Personal Information

  • Browser type
  • IP address
  • Device information
  • Website usage data

2. How we use your information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding purchases
  • Improve our website and services
  • Send promotional emails (only if you opt-in)
  • Prevent fraud and enhance security

3. Cookies and tracking technologies

We use cookies to:

  • Enhance user experience
  • Remember your preferences
  • Analyze website traffic

You can choose to disable cookies through your browser settings.

4. Sharing your information

We do not sell or rent your personal data. We may share your information with:

  • Stripe — for secure payment processing
  • Courier and logistics partners — for order delivery within the UAE
  • IT and hosting service providers — to operate our website
  • Regulatory or legal authorities — when required by UAE law

We require all third-party service providers to handle your data securely and only for the purposes we specify. We do not sell or rent your personal data to third parties.

5. Data security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or loss. Payment transactions are encrypted and handled by Stripe in compliance with industry security standards.

6. Your rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, subject to legal and contractual obligations
  • Opt out of marketing communications at any time
  • Lodge a complaint with the UAE Office of Data Protection if you believe your rights have been violated

7. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact us

If you have any questions about this Privacy Policy, please contact us:

  • Legal Name: HAVEN OF THREADS READYMADE GARMENTS CO. L.L.C.
  • Trading Name (DBA): HAVN
  • Phone: +971 55 726 0690
  • E-mail: customerservice@havnme.com
  • Address: Office B-91, Abu Hail Building, Plot 2130-0, Abu Hail, Dubai, United Arab Emirates